This policy explains what personal information the Wake Up Now Bookshop collects, why, and how we handle it. We follow the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Who's responsible
The shop is operated by Colin James Medley, trading as The Handy Man To Know (ABN 70 545 298 533). For any privacy question, email support@oimailman.com.
What we collect
- When you buy a book: your email address, the books you buy, and the record of your purchase. Your payment is processed by Stripe — we receive confirmation and limited details, but we don't see or store your full card number.
- When you create an author account: your name or pen name, email, a securely hashed password, your plan, your books, and the payout details you give us so we can pay you.
- When you use the site: basic, privacy-respecting usage information (such as pages viewed and rough location from your time zone) to understand how the site is used. We don't use invasive cross-site tracking cookies.
- When you contact us: the details you include in your message.
Why we use it
- To deliver the books you buy and give you access to read and listen.
- To run author accounts, process sales, and pay authors what they're owed.
- To provide support and respond to your messages.
- To keep the site secure and prevent fraud.
- To improve the shop, and — only if you've agreed — to send you occasional updates. You can opt out at any time.
Who we share it with
We don't sell your personal information. We share it only where needed to run the shop, including with:
- Stripe, our payment processor, to take payments and pay authors.
- Authors, in limited cases — for example, we may pass on a copyright complaint (see our Copyright Policy). We do not hand buyers' contact details to authors for marketing.
- Service providers that host and run the platform, under confidentiality obligations.
- Authorities, if the law requires it.
Where it's stored
Your information is stored on secured servers used to run the BrainO network. Some providers (such as Stripe) may process data outside Australia; where that happens, we take reasonable steps to protect it.
Keeping it safe
We take reasonable steps to protect your information — including hashed passwords and secured connections. No online service can promise perfect security, but we work to keep your data safe and to limit what we collect in the first place.
Your choices and rights
- You can ask us what personal information we hold about you, and ask us to correct it.
- You can ask us to delete your account and associated personal information, subject to records we must keep for legal, tax, or accounting reasons (such as sales records).
- You can opt out of any updates we send.
To make a request, email support@oimailman.com. If you're not happy with how we handle a privacy concern, you can contact the Office of the Australian Information Commissioner (OAIC).
Changes
We may update this policy from time to time. The current version always lives here, with the date above.
Contact: support@oimailman.com.
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