Books here are digital products — ebooks and audiobooks you download or stream straight away. This policy explains when we'll refund you. It sits alongside your rights under the Australian Consumer Law, which it never takes away.
Your rights come first
When we'll refund you
- The file is broken or won't open, and we can't fix or replace it for you.
- The book is significantly not as described on its page.
- You were charged in error, or charged twice for the same purchase.
- You bought the wrong item by mistake and contact us promptly, before you've substantially downloaded or consumed it — we'll usually help.
When we may not refund
Because books are delivered instantly and can be kept, we generally can't offer refunds simply for “changed my mind” after you've downloaded or listened to the book — for example, because you didn't enjoy the story. That's why we offer a free sample on many books: please read it before you buy. This does not affect your rights where a book has a genuine fault or isn't as described.
How to ask for a refund
Email support@oimailman.com with your purchase email and the book title, and tell us what went wrong. We aim to respond quickly. Approved refunds go back to your original payment method (processed by Stripe) and can take a few business days to appear.
Books by other authors
Most books here are published by independent authors, but you buy through us and we handle refund requests. We may recover a refunded amount from the author's earnings.
Contact: support@oimailman.com.
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